Frequently Asked Questions

When will my order be processed and shipped?

Orders are typically processed within 1–3 business days. Once shipped, please allow approximately 5–8 working days for delivery depending on your location. You will receive a tracking link via email as soon as your package is on its way.

Can I change or cancel my order after it has been placed?

Because we aim to pack and ship orders as quickly as possible, orders cannot always be changed or cancelled once processing has started. If you notice a mistake in your order or shipping address, please contact us immediately at support@elitesaera.com and we will do our best to assist you.

What currency are your prices listed in?

All prices on our website are listed in CAD (Canadian Dollars).

How do I make sure I select the right size?

Detailed size guides and exact product measurements are provided on our product pages to help you choose the best fit. Customers are responsible for reviewing these guides before ordering, as we are not responsible for sizing issues caused by selecting the wrong size.

How should I wash and care for my garments?

To maximize the lifespan of your clothes, we recommend machine washing them inside out in cold water on a gentle cycle, and laying them flat or hanging them to air dry. Avoid using bleach or fabric softeners, and never iron directly over prints or embroidery. Detailed instructions can be found on our dedicated Washing & Care Instructions page.